(18 Mar 2020)

As you are all aware our nation is facing an unprecedented situation in relation to COVID-19. We are receiving many queries in relation to the normal day-to-day work that is carried out by RGIs and what the recommendations are in terms of RGIs entering people’s homes to carry out gas work (appliance repair, appliance service, installations etc).

RGII strongly recommend that all RGIs and customers follow the HSE guidelines for protecting yourself, in relation to social distancing, personal hygiene, respiratory hygiene and coughing/sneezing etiquette.

In relation to gas work specifically that RGIs carry out on a day-to-day basis in customer’s homes, we recommend that customers carry out their own risk assessment before arranging work and entry to your property.

The following are guidelines only, please use your own discretion when assessing the necessity to schedule work and for an RGI to enter your home;

  • Have you been suffering from any symptoms in the last 72 hours?
  • Has the RGI been in an affected area in the last 14 days?
  • Have persons present in the home been suffering from any symptoms at present or within the last 72hrs?
  • Is the dwelling/premise in which the work is being carried out, one which Covid-19 could be present or at a higher risk (Hospital, Doctor’s surgery, Health centre, Nursing home, etc.)?
  • Are you happy to allow work to be carried out on your premises?


If you have arranged with an RGI to carry out work, please consider the following measures while they are working in your household;

  • Where possible, re-locate yourself and persons inside the house to a different room while the work is being carried out
  • Be especially mindful of vulnerable persons, please re-locate them to a separate room if possible
  • If persons cannot move into a different room, please ensure they always keep to the recommended social distances (2 metres) from the RGI
  • Please allow the RGI to carry out his work and safety checks, he/she may need access outside and or to other rooms to check ventilation requirements where necessary
  • Practice good respiratory hygiene, that is, when coughing and sneezing, cover your mouth and nose with flexed elbow or tissue – discard tissue immediately into a closed bin and clean your hands with alcohol-based hand rub or soap and water
  • If you deem necessary, disinfect any surfaces that has been touched after completion of the work (boiler control panels, heating control panels, thermostat knobs, gas control knobs, electrical switches etc.)
  • Avoid touching your eyes, nose and mouth – if you touch your eyes, nose or mouth with your contaminated hands, you can transfer the virus from the surface to yourself
  • Receive the certificate as normal
  • Wash your hands frequently and thoroughly using soap and water or use alcohol-based hand-sanitiser once the RGI has left the premises

The most important action we can take to protect ourselves from COVID-19 (Coronavirus) is regular hand-washing and good respiratory hygiene. Read a step-by-step guide from the HSE on how to clean your hands.

If you have specific COVID-19 queries or questions, please refer to your doctor or the HSE guidelines.

If you can smell gas or have a gas emergency please call 1850 20 50 50, someone will be with you within 60 minutes. This line is manned 24/7/365.

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© 2020 Register of Gas Installers of Ireland, Unit 9, KCR Industrial Estate, Ravensdale Park, Kimmage, Dublin 12.


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